When conversation turns into a decisions

Speech analytics for call centers that drive results

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Data-driven recommendations

Data-driven recommendations

Decisions based on factual data and analysis.

Transcription

Transcription

Accurate conversion of conversations and recordings into text.

Speech Analytics for Call Centers

Speech Analytics for Call Centers

Automatic recognition of emotions and moods to help understand customer experience.

Performance statistics

Performance statistics

Clearly presented performance indicators and trends to monitor progress and make informed decisions.

Solution methodology

1

Sentiment analysis

Automatic assessment of customer emotions and moods.

2

Conversation analysis

Evaluation of consultant work efficiency and identification of opportunities for process improvement.

3

Performance statistics

Performance indicators, insights, and recommendations.

Your benefits

By understanding customer needs, you can improve service quality, make more accurate decisions, and save resources. Our solution analyzes customer sentiments, evaluates consultant work quality, and provides data-driven recommendations to ensure long-term business growth.

Conversation quality analysis

Conversation quality analysis

Consultant work efficiency assessment

Consultant work efficiency assessment

Process optimization

Process optimization

Data-driven recommendations

Data-driven recommendations

Reduced decision-making time

Reduced decision-making time

Continuous service and results improvement

Continuous service and results improvement

Are you ready to move forward?

Contact us today to learn how our solution can help your business grow and improve.

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