During conversation transcription, the emotional tone is determined – whether it's positive, negative, or neutral. This helps understand customer moods, monitor communication quality, and quickly identify risky situations.
Quick insight into customer experience
Quality standards assurance
Data-driven decisions
Specialists' conversations are evaluated objectively – determining how clearly they communicate, whether standards are followed, and in which areas improvement is possible. Such analysis helps consistently raise service quality and employee competence.
Objective assessment
Clear improvement opportunities
Motivation to
grow
After analysis, specific insights and suggestions are provided on how to improve communication quality and customer experience. This ensures continuous employee development and contributes to greater customer loyalty.
Personally tailored
insights
Continuous
service improvement
Improving
customer experience
We provide comprehensive activity reports with key indicators, trends, and recommendations. This helps monitor progress, evaluate the impact of changes, and make informed decisions about further actions.
Easily accessible
data
Clear
progress
Quick
decisions